Shipping and Returns
We use a variety of couriers so that our customers have have a choice between speed and cost. These include DHL Express, Royal Mail, UPS, Landmark, DPD and others.
Your shipping cost is dynamically calculated based on the weight of your parcel(s). For some couriers, like DHL Express and UK Mail, this price is based on weight categories (a set price for every 30kg box for example) and for others like UPS a rate is pulled for the given weight.
Estimated delivery times are indicative and not binding.
Returns & Refunds
In accordance with UK distance selling regulations, you have the right to cancel your order within 7 working days from delivery. You must notify us in writing (i.e. via letter, fax or email) of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
Goods must be complete, unused, and in 'AS NEW' condition
Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
We are unable to accept returns of the following items: Opened Pre-recorded videotapes, DVDs, CDs, Minidiscs, games and software, the goods were a special order to the customer's specification, products with contract services that have been connected (i.e mobiles).
You must return the unwanted items at your own expense and risk. We are not responsible for returned items lost in the post, therefore we recommend sending your returns via a trackable delivery service such as Royal Mail Special Delivery.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories as listed below.
Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.